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Sunday, 27 January 2008

Comments

Lori

This Marukai does indeed have a good selection of Hawaiian food...but the customer service is terrible, and I'm not sure it's worth going back.

I signed up for a card during the May membership drive Jenne mentioned, not realizing that you need to get a coupon from the Marukai store that issues a card to get the 10% off at the other stores. At the checkout, the manager of the Marukai market refused to honor the 10% discount on my $120 purchase without the coupon even though the new membership card had the issue date stamped on it...duh...and said I had to go back to the issuing store (Daiso) to get the coupon or lose the discount.

Terrible customer service...a good manager would call the other store to confirm the issuance of the card, or would have had one of his employees go check instead of making the customer check. I was very disappointed and will probably stick to Nijiya even though its selection of Hawaiian food is not as good.

Kirk

Hi Lori - That doesn't sound like good customer service, especially since I've seen people shopping without memberships. I've never had a problem at any Marukai location. However, whenever I've had inquiries, I've gotten fairly prompt responses by email:

info@marukai.com

I still shop a lot at Nijiya, but it's always good to have a second(and third) option.

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