Lucky Star Restaurant - Unlucky Visit

This morning we decided to pay a visit to Lucky Star Restaurant:

Lucky Star is known for reasonably priced Dim Sum, Seafood, and Cantonese dishes. We've been here more then a few times. In fact, we call it the "Big Red Barn", due to its large size, and reddish-shingled roof. The interior is cavernous, and there is a stage and dance floor for those ballroom type events and celebrations. In fact, I've recommended Lucky Star to more then a few people. But today, they'll be no food in this post. Why? Well because we never got to that point. Let me explain:

We got to Lucky Star at around 1045 this morning, and were seated promptly. We quickly noticed that the restaurant was less then a third full. Well, the table we were seated at was covered with a layer of oily residue, which meant that it really hadn't been cleaned well. But heck, I've eaten under worst circumstances. So we sat....at 1050 I looked at my watch, I noticed that most of the staff were busy cleaning up tables, even though the place is basically empty. And no had yet even acknowledged our existence. The table next to us with Four Guys sitting there obviously knew someone, because they were getting their water refilled. Next time I looked it was 1053 and the servers were milling around, and it still seemed we were invisible. At 1055, the Missus flagged down one of the Servers and asked for Tea and Water, she was told "Well, what kind tea?" So we said Jasmine is fine. 1059, our tea was dumped on our table with a simple "Here...tea". Funny, still no Dim Sum carts at our table, and where's our water? 1105, we noticed people who got seated after us are getting served, tea, water, the carts are there.... At 1109 we had seen enough. As we walked out the Missus had a few words with the Hostess, so I intervened. I explained what the situation was, and she asked if I wanted to speak to the Owner. I asked if it would really make a difference, and she said "No, not really". So we left. I also said if your servers think it's more important to bus tables in a restaurant that is two-thirds empty, then to get tea and water for patrons who have been sitting and waiting for 15 minutes, you've got some problems.

To put it bluntly, Lucky Star will never, ever see, another dollar of my hard earned money. period!

Comments

[Annie]

wow. i'm sorry that the service there was so bad!! now i'm afraid to go back there...

i know there's some virtue in being nonconfrontational -- but i'm glad you guys told them exactly how bad their service is!

[Kirk]

Hi Annie - This used to be a pretty dependable place for us; but no longer. They don't seem to care about service, they just want your money.

[Reid]

Hi Kirk,

I never walked out of a restaurant, but then again, I don't think I've ever had really poor service before. Good for you....I don't know if I would have had the courage to so do.

[Kirk]

Hi Reid - It's not something we do very often. I'll put up with alot; but this was a total disregard of our existence. At that point it felt personal!